Bruges E-pass Terms of Use & Legal Agreement

General Terms and Conditions Bruges E-pass

These terms and conditions apply to every order placed via the website www.brugesepass.com.

1. Definitions

In these general terms and conditions, the following definitions apply:

Offer: All offers and quotations via the Website. The Offer is governed by these general terms and conditions.
Consumer: Any natural person who acquires or uses Products offered on this Website solely for non-professional purposes, as described in Article I.1, 2° Belgian Code of Economic Law (“WER”).
Service: The services provided by the Service Provider and purchased by the Customer.
Service Provider: MCL23 BV, established under Belgian law, with registered office at 2650 Edegem, Monseigneur Cardijnlaan 23 and company number 1027.068.365.
Right of withdrawal: The right of a Consumer to withdraw from a contract within the statutory cooling-off period of fourteen (14) days, in accordance with Article VI.47 and following of the WER.
Customer: The company or Consumer who enters into an agreement with the Service Provider and thereby accepts the general terms and conditions.
Agreement: The contract concluded between the Service Provider and the Customer for the purchase of Products via the Website, of which these general terms and conditions form an integral part.
Products: All goods and Services available for purchase via the Website, including, but not limited to, digital passes and related services.
In Writing: Written communication, such as email, chat or registered letter.
Website: www.brugesepass.com.

2. Scope

These general terms and conditions apply to all quotations, orders and agreements between the Service Provider and the Customer. The Customer declares that they have read and fully accept these general terms and conditions.

Acceptance of these general terms and conditions also implies that the Customer completely waives the application of its own general terms and conditions.

The Service Provider has the right to amend its own general terms and conditions (in the future). The Service Provider will notify the Customer of any intended changes at least seven (7) days in advance by email. If the Customer objects to these amended terms and conditions, the Customer has the option to terminate the Agreement by sending an email to the Service Provider, provided that this email reaches the Service Provider at least seven (7) days before the first scheduled delivery date. If this notification from the Customer is made too late, the Customer shall be deemed to have tacitly agreed to the amended general terms and conditions and from that moment onwards, the amended general terms and conditions shall apply to the Agreement for the future.

These general terms and conditions will be made available to the Customer, at least before the conclusion of the Agreement, in a manner that will enable the Customer to store the general terms and conditions on a durable electronic data carrier.

3. Conclusion and duration of the Agreement

The Agreement is concluded when the Customer has completed the entire ordering process via the Website.

The Agreement shall remain in force until all obligations have been fully performed.

4. Products offered and prices

The prices of the Products are those stated on the Website at the time the Customer places an order. The Service Provider reserves the right to adjust the rates and/or conditions at any time. The Offer that existed at the time the Customer accepted it, i.e. purchased it, is the valid Offer.

The Service Provider cannot be held to its Offer if the Customer could reasonably understand that the Offer, or part thereof, contains an obvious material error or clerical error, such as an unrealistically high discount or unusually low asking price.

If a Product is incorrectly priced on the Website, the Service Provider will contact the Customer in writing as soon as the Service Provider becomes aware of the incorrect price. The Customer has the option to purchase the Products at the correct price or to cancel the order in accordance with the cancellation procedure set out in Article 9.

In that case, the Order will only be processed after the Service Provider has received the Customer's instructions. If the Service Provider is unable to contact the Customer using the contact details provided by the Customer during the ordering process, or if the Service Provider does not receive a response from the Customer within one (1) week, the Service Provider shall consider the order cancelled and shall notify the Customer thereof in writing.

For Products with an indicative price, the Service Provider will send the Customer an Offer by email within a maximum of ten (10) days.

Upon acceptance of the Offer for the delivery of a Product, the Customer agrees that the Agreement will be executed and fulfilled immediately. The Customer-Consumer hereby waives his Right of Withdrawal (if applicable).

The Products are described and depicted on the Website as accurately as possible. The Service Provider is not liable if there is a difference between the Product depicted and the Product delivered.

Prices include VAT at the current rate applicable in Belgium. All prices exclude delivery costs and customs duties. Delivery costs are available to the Customer when completing the order and depend on the country to which the Products are to be shipped, if applicable.

Before the Customer places an order on the Website, the total price, including all costs and taxes (excluding customs charges), will be available to the Customer and will be stated.

The Service Provider's claims are immediately due and payable at the Service Provider's registered office.

The Customer can only validly pay the Service Provider by means of the payment options agreed and indicated when placing the order, as also indicated in Article 7.1.

The Service Provider is always entitled to adjust the prices, on the understanding that the Service Provider will inform the Customer of this at least fourteen (14) days in advance by e-mail, as well as adjust the Website with a mention of the price change.

If the Customer objects to this changed price, the Customer has the option to terminate the Agreement by expressly notifying the Service Provider In Writing. If the Agreement is not terminated by the Customer within the aforementioned period of fourteen (14) days, the Customer shall be deemed to have agreed to the changed price and the new price shall apply from that moment onwards.

5. Order

The Customer must always complete an order form on the Website. The Customer will receive a complete overview of their shopping basket and all Products already added. If desired, the Customer can add other Products to the shopping basket. The ordering process is started by clicking on the order button, whereby the Customer is asked to create login details on the Website or to enter other personal information and to select a shipping and payment method. The order is only accepted when the Customer receives a confirmation email from the Service Provider.

The Service Provider will confirm the Customer's order subject to availability. If the ordered Product is no longer available, the Service Provider will notify the Customer in a timely manner by email. Depending on the situation, the Service Provider may suggest another similar Product or, if necessary, cancel the Order.

6. Obligations of the Customer

The Customer is obliged to provide the Service Provider with up-to-date and truthful information, including during the ordering process. If the Customer creates an account on the Website, they undertake to keep their password safe and protected from unauthorised persons to the best of their ability. If the Customer loses or discloses the password, they are obliged to inform the Service Provider. The Customer bears full responsibility for any misuse, for example any unlawful orders placed by third parties using the Customer's password and any resulting claims. The Service Provider is not liable for any damage resulting from incorrect information and/or loss of the password. The Customer expressly acknowledges that they will indemnify the Service Provider against any claims from third parties.

The Customer is obliged to carefully read and observe the product labels, product and user instructions, instructions from third parties with which the Products can be used, and warnings accompanying the delivered Products. The Service Provider is not liable for any damage resulting from failure to comply with the foregoing. The Customer expressly acknowledges that it will indemnify the Service Provider against any claims from third parties.

The Customer shall refrain from allowing the Products to be used by more persons than specified in the Order and from using them for longer than specified in the Order.

The Customer is responsible for checking the availability (opening hours, closing days, etc.) of the third parties where the Products can be used and to make reservations in a timely manner if required, as stated in the attraction overview or the attraction’s details page.

The Customer is obliged to always fulfil their payment obligations correctly and on time.

7. Payment

The Service Provider accepts the following payment methods: Stripe and Adyen.

The Service Provider may change and/or expand the payment options at any time. These changes and/or expansions will always be announced on the Website.

The Customer must pay at the time of placing the order, unless otherwise agreed. Costs associated with payments are exclusively borne by the Customer. Invoices from the Service Provider are payable on the due date stated on the invoice. If no due date is stated, the Service Provider's invoices are payable no later than fourteen (14) calendar days after the invoice date.

If the Customer pays by bank transfer, the Service Provider will process the order from the moment of receipt of full payment. If the Service Provider does not receive full payment within five (5) days, the Service Provider has the right to automatically cancel the Order.

If the Customer has not paid their debt by the due date, the Customer shall owe compensation to the Service Provider after the Service Provider has sent a first reminder for payment to the Customer. After this notice of default, a period of fourteen (14) calendar days must be observed, starting on the third working day after the notice of default was sent.

If the notice of default is sent electronically (e.g. by e-mail), the fourteen (14) calendar day period shall commence on the calendar day following the day on which the reminder was sent electronically.

In the event of total or partial non-payment of the debt after the expiry of the above period, no payment other than that specified below may be claimed from the Customer:

Default interest, which may not exceed the interest at the reference interest rate plus eight percentage points referred to in Article 5, second paragraph, of the Act of 2 August 2002 on combating late payment in commercial transactions. This interest is calculated on the outstanding amount; and
A fixed compensation, the amount of which may not exceed:
- €20,00 if the balance due is less than or equal to €150,00;
- €30,00 plus 10% of the amount due on the tranche between €150,01 and €500,00 if the balance due is between €150,01 and €500,00;
- €65,00 plus 5% of the amount owed on the portion above €500,00, up to a maximum of €2.000,00 if the balance owed exceeds €500,00.

The amounts referred to above are intended to cover, on the one hand, the default interest on the debt and, on the other hand, all costs of amicable collection of the unpaid debt.

In the event of non-payment of a single invoice by the due date, all other claims against the Customer that are not yet due shall become payable by force of law and without prior notice of default. In that case, the Service Provider also reserves the right to suspend the execution of all current orders without prior notice of default and without compensation for the Customer.

Disputes regarding invoices must be sent by registered letter to the address of the Service Provider's registered office. Failure by a Consumer to dispute an invoice cannot be considered as acceptance of the invoice, unless this absence of dispute constitutes a circumstantial silence.

8. Delivery

Unless expressly agreed otherwise, the Service Provider undertakes to perform the Services to the best of its ability and does not guarantee a specific result. If the Service Provider is unable to deliver the Products, it shall inform the Customer thereof.

The Service Provider is not liable for errors in the delivery information provided by the Customer.

The Service Provider will only deliver the Products after full receipt of payment, unless otherwise agreed.

If delivery is delayed, the Customer will be notified as soon as possible. The Service Provider will then communicate the new delivery date as soon as possible.

The Customer will receive confirmation of the order at the email address provided. As soon as the order is available, the Customer will receive an email.

9. Right to cancel an order before delivery

The Customer may cancel the order before delivery, with or without giving a reason and at no cost. A reason for cancellation may be communicated without obligation in the context of quality improvement, but is not a requirement for cancellation.

The Customer may only cancel the order by sending an email or chat message to the Service Provider or, if applicable, via the Customer's account on the Website. After cancelling the order, the Customer will receive confirmation of the cancellation by email and the Service Provider will refund the amounts already paid to the Customer in the same manner and to the same account as the Customer initially made the payment.

10. Right of withdrawal

The Customer expressly agrees that the performance of the Agreement shall commence immediately. The Consumer acknowledges that he thereby loses his Right of Withdrawal as soon as the delivery of the digital content has started, in accordance with Article VI.53, 13° WER. This consent and acknowledgement are confirmed when placing the Order.

11. Conformity of the Products – Warranty

The Service Provider endeavours to ensure that the Product provides access to the Services included in the Product, unless expressly stated otherwise.

The Service Provider also offers a “Saving Guarantee”. This is the process whereby the difference between the price paid to the Service Provider and the price that the Customer would normally have had to pay directly to the third party if the Service Provider's Services had not been used is refunded to the Customer, less an administration fee as indicated on the Website during the Order.

If the Products do not correspond to the Order, the Service Provider undertakes to replace or refund the Products. The Service Provider will, at the Customer's discretion, either replace or refund the Products if there is a valid reason for doing so.

If the Customer has not been able to use the Products, either in whole or in part, for example due to illness, the Service Provider shall refund the Customer under the conditions provided for on the Website during the order (e.g. subject to timely cancellation of reservations, etc.).

The Customer is entitled to the legal guarantee provided for in Article 1649bis and following of the old Civil Code.

The Customer must inform the Service Provider of the defect by means of an unambiguous and timely notification within a period of two (2) months from the date on which the Customer discovered the defect. In the event of late notification, all claims by the Customer under the guarantee provided for in the aforementioned articles shall lapse.

12. Disputes

The Customer is obliged to notify the Service Provider In Writing of any complaints about invoices and/or the Products within five (5) working days of the complaint arising via the contact form on the Service Provider’s website www.brugesepass.com, by email [email protected] or in writing to MCL23 BV, established under Belgian law, with registered office at 2650 Edegem, Monseigneur Cardijnlaan 23 and company number 1027.068.365.

If the Customer is a Consumer, the Customer may also choose to submit a complaint to the Federal Government's “Consumenten Ombudsdienst”. This can be done via this link: www.consumentenombudsdienst.be.

13. Liability

The Service Provider shall not be liable or responsible for the non-performance or delay in the performance of its obligations under the Agreement due to force majeure. A force majeure situation shall include, but is not limited to, internet outages, fire, strike, pandemic, governmental restrictions or third-party failures.

In the event of force majeure, the Service Provider shall notify the Customer thereof and the Service Provider's obligations under the Agreement shall be suspended and the term for the performance of the obligations shall be extended for the duration of the force majeure situation. If the force majeure situation affects the delivery of the Products, the Service Provider shall agree on a new delivery date with the Customer after the force majeure situation has ended.

The Customer shall be entitled to terminate the Agreement if it is affected by a situation of force majeure lasting more than one (1) week. In order to terminate the Agreement, the Customer must contact the Service Provider In Writing.

Insofar as the Service Provider is dependent on the cooperation, services and deliveries of third parties, the Service Provider cannot be held liable in any way for damage resulting from these relationships or from their termination.

If, in the performance of this Agreement, a serious shortcoming is attributable to the Service Provider, the Customer must give the Service Provider written notice of default, granting the Service Provider a reasonable period of time to still fulfil its obligations. The Service Provider shall only be liable for damage caused by its intentional or gross negligence in the performance of the Agreement.

The Service Provider can only be held liable for compensation up to the amount charged for the Products. In any case, the Service Provider's liability is limited to the amount for which it is insured. These amounts can always be requested from the Service Provider.

The Service Provider is not responsible for any shortcomings on the part of an appointee or a third party, nor for damage that a third party may cause to the Customer. Any liability for any other form of damage is excluded, including any compensation for indirect damage, consequential damage or damage due to lost turnover or profit.

The application of Article 6.3, § 1 of the Civil Code is expressly excluded. The legal provisions regarding non-contractual liability do not apply between the parties. In addition, the Customer acknowledges that the employees, directors, independent managers and shareholders of the Service Provider cannot be held liable on a non-contractual basis for any defective performance of the Agreement. The application of Article 6.3, § 2 of the Civil Code is excluded for the above-mentioned group of auxiliary persons.

The Service Provider cannot guarantee a specific uptime for the Website. As a result, the digital content may be unavailable for short periods of time. The Customer cannot claim compensation for this if it remains within reasonable proportions. The Service Provider will make every effort to ensure that the Website and online services are available again as soon as possible, but the Service Provider cannot offer any guarantee in this regard.

The Service Provider is not liable for damage caused by intrusion or hacking of the Website. The Service Provider will take the necessary steps to observe all reasonable security measures in accordance with the state of the art currently available. The Service Provider is not liable for damage caused by phishing, farming or other forms of internet fraud or other criminal activities.

With regard to the technical data sheets and product descriptions of the Service Provider's partners or suppliers, the Service Provider rejects any liability with regard to the validity of their content.

The Service Provider is not liable for any misuse of the Products. The Customer must always comply with the necessary maintenance and safety instructions. These instructions can be found on the Website.

Any claim by the Customer for compensation against the Service Provider shall lapse by force of law if it is not brought before the competent court within a period of six (6) months after the facts on which the claim is based were known or could reasonably have been known to the Customer. This period cannot be suspended and is only interrupted by legal action.

14. Termination of the Agreement

Either party may terminate the Agreement with immediate effect and without compensation in the event of serious misconduct or serious failure on the part of the other party in the performance of the Agreement, which is not remedied within fifteen (15) days after the other party has given the defaulting party formal notice of default by registered letter, stating the shortcomings for which the other party is held responsible. If the shortcoming on the part of the other party in the performance of the Agreement cannot be rectified, for example, misconduct by the Customer towards third parties where the Products may be used or misuse of the Products, the Service Provider may terminate the Agreement with immediate effect and without compensation.

In the event of a shortcoming on the part of the Service Provider, it expressly reserves the right to performance in kind. The Customer must grant the Service Provider a reasonable period of time (at least 15 days) to remedy the shortcomings by means of performance in kind. Replacement is excluded as a means of performance in kind.

15. Intellectual property rights

By accepting the Agreement, the Customer expressly acknowledges that the name of the Service Provider, its products, designs, information, images, emails and/or materials, and other content on the Website are the property of the Service Provider and are protected by the relevant intellectual property rights, including but not limited to copyrights, trademark rights, database rights, neighbouring rights, patents and design rights.

The Customer is expressly prohibited from copying, modifying, publishing, using for direct or indirect commercial purposes or transferring to third parties any designs, information, images and other content created by the Service Provider.

In the event of the Customer's failure to comply with the provisions of this Article 15, the Customer undertakes to compensate the Service Provider and to indemnify it against any claims or demands from third parties as a result of such infringement.

16. Data processing

By accepting an Offer, the Customer agrees to the processing of their personal data in accordance with the Service Provider's privacy policy. These general terms and conditions should be read in conjunction with the general privacy statement available on the Website.

By creating an account, the Customer unreservedly accepts these general terms and conditions. In addition, the Service Provider must process personal data in order to create the user account or draw up certain documents. The circumstances in which this occurs are described in more detail in the privacy policy.

In the context of the Products provided by the Service Provider, it processes, as the 'controller', personal data of the contact persons specified by the Customer. The contact details of these persons may be processed in the context of customer management, for marketing purposes and to properly execute the Agreement with the Customer.

17. Miscellaneous

The Parties are obliged to maintain confidentiality regarding all (confidential) information they have obtained from the other party within the framework of this Agreement.

In case this Agreement would be translated into other languages, the English version thereof shall prevail.

Neither the Service Provider nor the Customer may transfer its rights and/or obligations arising from this Agreement to a third party without the consent of the other party.

Failure by the Service Provider to assert a right or apply a penalty shall never constitute a waiver of that right.

If any provision of this Agreement is wholly or partially contrary to a statutory provision and is therefore void, the remainder of this Agreement shall remain in full force and effect. If necessary, the parties shall jointly agree on a new provision that is in line with the purpose of the void provision.

This Agreement is governed by Belgian law. Any dispute concerning the interpretation or execution of the Agreement and concerning the invoices shall be submitted to a mediator appointed by mutual agreement. If the mediation does not lead to an agreement, the dispute shall be finally settled by the court designated by Article 624, 1°, 2° or 4° Ger. W.

General Terms and Conditions Bruges E-pass
Version 1.0 November 2025

Terms & Conditions